Frequently Asked Questions:
1. Can I get a sample of an item?
We offer free samples on most of our items. For specific products, please send an email to Joe@rellfaith.com or call our friendly customer service team @626-808-6730.
2. Do you ship bulk orders?
Yes, we are able to work with any size of order. For bulk orders of over 10K units, please email us or call +86-13606073889
3. I am required to collect multiple quotes, are you able to send quotes?
Yes, we can send itemized quotes for review and approval.
4. How do I get a copy of Specialist ID’s W9?
Please send us an email at Joe@rellfaith.com and we will be happy to send you a copy.
5. We are tax-exempt, how do I get the taxes removed from my order?
For website orders, please email us a copy of your TEC to Joe@rellfaith.com, and we will make your account tax-exempt. For orders done via PO, please email us a copy of your TEC to Joe@rellfaith.com and we will issue a quote with taxes removed.
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